Re: Regarding SLA attachment to Org units

Hi Bhanu,

Follow this SAP help link for more info, it's adding on Webster's contribution.

http://help.sap.com/saphelp_crm700_ehp01/helpdata/en/84/2ce669568f45618d2cf11b68da801a/content.htm

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Sales and Service organizational units (Service Profile and Response Profile are added as attributes)

• You have defined SLA profiles on the SAP Easy Access Tx. spro, screen under Service -Maintain Availability and Response Times -(transaction CRMD_SERV_SLA).
• For the master data to which you want to assign SLAs, you have assigned a service profile and a response profile in the Service Levels assignment block in the CRM WebClient UI.
• You have defined an SLA determination procedure with an access sequence in Customizing for Customer Relationship Management under -Transactions -Settings for Service Requests -Define SLA Determination Procedures -. The access sequence tells the system where and in what order to find the appropriate SLA information.
• You have assigned the SLA determination procedure to a transaction type in Customizing for Customer Relationship Management under -Transactions -Basic Settings -Define Transaction Types - in the Customizing header for the transaction category BUS2000116 Service Process.
• You can also use the Business Add-In for SLA Determination to define your own logic for determining SLAs. This BAdI can be found in Customizing for Customer Relationship Management under -Transactions -Settings for Service Requests -Business Add-Ins

Regards

Thomas